Short answer: Care managers and discharge planners rarely need another glossy brochure. They need a clear yes on capacity, a clinician who will actually attend the home, acknowledgement without a chase, and notes that do not create more admin. Alera Healthcare provides mobile physiotherapy and exercise physiology for older adults across Sydney Metro, with the same therapist where possible, as an associated Support at Home provider since 2004. Refer via the short referrals form, phone 040 55 77 555, or email reena@alerahealthcare.com.au.
What referrers actually ask for
Across Support at Home coordination and hospital-to-home pathways, the same practical questions keep coming up:
- Will you acknowledge this referral quickly?
- Can you cover this suburb and start within a workable window?
- Will the same clinician return, so the older person is not retelling their story?
- How do you work with the registered Support at Home provider on paperwork?
- What do you send back so the care team can keep the plan moving?
Those questions are about reliability, not marketing. A trustworthy partner makes the boring steps predictable.
Acknowledgement within 24 hours
When you refer to Alera, we aim to acknowledge within 24 hours on business days. That acknowledgement is a confirmation that the referral landed, plus early clarity on suitability, coverage and next steps. It is not a clinical treatment session.
If something needs clarifying (funding pathway, suburb, urgency, or whether physio or exercise physiology should lead), we say so early rather than leaving the file quiet.
More detail for professional pathways sits on for referrers.
Continuity is clinical quality for partners too
Continuity helps families. It also helps referrers. When the same therapist returns, progress notes compare against a known baseline. Early warning signs (quieter weeks, harder chair stands, skipped steps) are easier to spot in the real home, and feedback to the care team is less fragmented.
Leave and urgent cover still happen; when they do, we aim to hand over clinical context early.
Associated Support at Home, stated plainly
Alera Healthcare is an associated Support at Home provider. We are not a registered Support at Home provider on the Aged Care Quality and Safety Commission register for that programme. The registered provider holds the participant’s funding and care plan. Alera delivers physiotherapy and exercise physiology when those clinical supports are authorised, and we coordinate paperwork with the registered provider rather than asking families to decode every step alone.
We also see DVA clients where eligible, and private-paying clients and families. We provide physiotherapy and exercise physiology only. We do not offer occupational therapy or NDIS services. See funding.
Physio or exercise physiology: help us start in the right place
You do not need a perfect clinical brief to refer. A short note on priority and goals is enough. As a rough guide:
- Physiotherapy often leads after hospital discharge, near-falls, gait or balance change, pain-related movement limits, or a clear rehab focus in the home.
- Exercise physiology often leads when progressive clinical exercise for capacity, chronic conditions or healthy ageing is the clear next step.
Many older adults benefit from both across a care journey. If another discipline fits better than what we offer, we say so early.
Hospital-to-home timing matters. See the first month home after hospital.
How to refer in one step
Use the native website path so nobody has to create a Google login or chase a shared form:
- Complete the short referrals form (minimal fields only), or
- Call 040 55 77 555, or
- Email reena@alerahealthcare.com.au with client name, contact, suburb, clinical priority and preferred pathway (Support at Home / DVA / private).
We confirm suitability, Sydney Metro coverage and funding coordination, then match the same physio or exercise physiologist wherever possible. Feedback loops stay coordinated with the registered provider as authorised.
Families arranging care themselves can book a 15-minute call. That call maps needs and suitability. It is not a free clinical treatment session.
Soft next steps for care teams this week
- Bookmark referrals and for referrers for your team.
- Include suburb, urgency and whether physio or EP should lead when you send a referral.
- Expect acknowledgement within 24 hours on business days, then a clear next step.
- Ask for notes that answer goals, safety flags and suggested review timing, not a novel.
Reliable home allied health is mostly quiet work: answering, attending, reporting and returning with the same clinician where possible. That is the partner standard Alera aims for across Sydney Metro.
FAQ: referring home physio and EP in Sydney
How fast do you acknowledge a referral?
We aim to acknowledge within 24 hours on business days. That confirmation covers receipt, early suitability and next steps. It is not a treatment session.
Are you a registered Support at Home provider?
No. Alera Healthcare is an associated Support at Home provider. The registered provider holds funding and plan responsibility. We deliver physiotherapy and exercise physiology when those clinical supports are approved and coordinated.
Do you accept referrals from discharge planners as well as Support at Home coordinators?
Yes. The same referrals path works for discharge planners, retirement living teams and Support at Home care managers. Alera does not accept Medicare or GP care plan referrals.
Will the older person see the same therapist?
Continuity is the default where capacity allows. The same physio wherever possible is how we try to run care so progress and risk are easier to track.
How do I start a referral today?
Use referrals, call 040 55 77 555, or email reena@alerahealthcare.com.au. Families can also book a 15-minute call.