Privacy Policy

Who we are

Alera Healthcare provides mobile physiotherapy and exercise physiology services across Sydney. Contact: admin@alerahealthcare.com.au, phone 040 55 77 555.

Information we collect

We may collect:

• Contact details (name, phone, email, suburb)
• Enquiry and booking information you submit via our forms
• Health and funding details you choose to share so we can assess suitability for care (for example Support at Home, DVA or private funding context)
• Technical data such as approximate location, device and browser type, and site usage analytics (for example Google Analytics and Microsoft Clarity)

How we use information

• To respond to enquiries and arrange consultations
• To deliver clinical services and coordinate with your registered Support at Home provider or other authorised parties where you ask us to
• To improve our website and communications
• To meet legal, professional and insurance obligations

Sharing

We do not sell personal information. We may share information with your registered provider, referrers, or other parties you authorise; with service providers who help us operate our systems (under appropriate agreements); or where required by law.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. Clinical records are retained for periods required by professional and legal standards, then securely destroyed or de-identified where appropriate.

Access and correction

You may request access to, or correction of, personal information we hold about you by emailing admin@alerahealthcare.com.au. We will respond within a reasonable time.

Complaints

If you have a privacy concern, please contact us first. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Updates

We may update this policy from time to time. The current version will always be available on this page.